ERAN provides 24-hour, 7-days a week telephone & Internet emotional crisis intervention Hotlines, offering confidential and anonymous support to all regardless of age, sex or religion.
Specialized services operated by highly trained volunteers include Hebrew, Russian & Arabic language support, and sector driven services for the elderly, for soldiers and for children & youth.
Of the 140,000 people that call ERAN per year, 4% express thoughts of suicide, while 1% spoke of explicit decisions to take their own lives. Statistics show that the number of callers is increasing by 10% per year - an indication of the continuing importance of this work.
The Youth Hotline is a special service dedicated to providing support and understanding the particular difficulties of young people. Last year the Youth Hotline helped 13,000 callers under the age of 18 to cope with problems such as family violence, personal relationships, loneliness and abuse. This helpline is staffed by volunteers who are trained with special sensitivity and experience in working with young people in despair.
ERAN also receives requests for emotional support from Israelis abroad.
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