ERAN Emotional First Aid by Telephone & Internet

ERAN is the only organization in Israel operating an anonymous & confidential 24/7 emotional crisis hotline. All services are free of charge to all residents, regardless of gender, age, nationality, religion or race. ERAN’s service, provided in Hebrew, Arabic and Russian, serves the general Israeli population (youth, adults, seniors and Holocaust Survivors), is nationwide, not regional-specific, and is accessible and available to all sectors of the population. Services are provided by 1,600 strictly vetted and highly trained volunteers, from a wide range of professional backgrounds. Volunteers undergo a challenging selection process, followed by extensive training and on-going supervision by top specialists in the field of mental health and behavioral sciences and they are also trained towards specific demographic sectors, e.g. Holocaust Survivors, children & youth, IDF soldiers and their families, the elderly etc. ERAN is also recognized as the National Suicide Hotline.